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Outstanding service & design!! Cant thank you enough for all your patience & hard work, myself & Michelle are truly delighted with the end result! Many Thanks

Pete & Michelle Kaye

 
Outstanding service & design!! Cant thank you enough for all your patience & hard work, myself & Michelle are truly delighted with the end result! Many Thanks

Pete & Michelle Kaye

 
 
Policies and Procedures
Phoenix House is a supported accommodation for people with mental health issues, from all sections of the community

The aim of Phoenix House is to continue to provide high quality accommodation and support services to people with mental health problems.
  • Have an understanding of the housing and support needs of people with mental health problems


  • Have in place a skilled staff team who are able to deliver the services


  • Remain financially healthy


  • Ensure that service users have a meaningful stake in our organization by ensuring that they have influences over decisions relevant to themselves as well as the day-to-day functioning of the accommodation where they live


  • Ensure that the culture and lifestyle of our accommodation reflect the culture, lifestyle, wishes, and aspirations of those who live there


  • Create and promote opportunities for people to access community and educational facilities that are both realistic and appropriate


  • Provide information, skills and facilities required for individuals to make informed and realistic choices and decisions

(Documents are in PDF format - if you need to download a PDF reader you can click here)
Alcohol and drugs policy Move on policy
Appeals procedure Outcome monitoring
Complaints procedure Policy against discrimination
Confidentiality policy Professional Boundaries and relationships
Data protection policy Protection from abuse
Eligibility policy Risk assessment and needs assessments
Equal Opportunities and Anti-Discrimination policy Service user involvement
Equal Opportunities Support plan
Health & safety Support staff
Introduction Training
List of locally accessible cultural specfic centres Whistle blowing policy (Staff)
Lone worker policy Whistle blowing policy
Mental capacity  
 
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